• Orders will ship within 1-5 business days. Free shipping is available for orders over $50. Standard shipping (3-15 days) (depending on country/region). If your area is outside our delivery range, please contact us for assistance.
• Shipping & Delivery Timeline (This Link).
• In case of product defects, please contact customer service within five days of receiving the product (providing photos and a relevant unpacking video). Customers are responsible for customs duties and VAT incurred in the destination country/region.
  
  For more details, please see our "Shipping Policy" page.

We offer order returns & refunds within 30 days of purchase and product exchanges within 60 days. 

• We ship via DDP (Delivered Duty Paid), meaning all customs duties and taxes are covered by us.
• No surprise fees at your doorstep—just a pure, simple unboxing experience.
• Taxes & Duties Included. Shipping calculated at checkout.

Disclaimer

In the rare event that customs authorities levy additional charges beyond standard calculations, we will guide you through the process. However, this is highly unlikely under our DDP terms.

FAQ at this link,

or get in touch with us.

EMAIL: tn@toyneighbor.com

Whatsapp: 8615626922120